Course Overview

Combining work with travel is a great way to see the world, and a career in the tourism industry is a good starting point. This high level course will give you the knowledge, skills and professional practices needed to get a job in the tourism industry. This course will prepare you for work as a travel agent, tour guide, consultant, attractions officer, or tourism information manager. You will also have the opportunity to obtain skills suitable for work in the hospitality industry.

Recognition of Prior Learning (RPL)

Many GippsTAFE courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.

Employment Prospects

• Visitor Information Centre Manager
• Tourism/Operations Manager
• Customer Service
• Finance and Accounting
• Sales and Marketing
• Attraction Management
• Tourism Information Supervisory Officer/Manager
• Tour Guide
• Tour Manager
• Hotel Reception
• Hotel Housekeeping
• Tour Wholesaler
• Retail Travel Agent
• Waiting bars and function duties leading to supervisory roles in restaurants, cafes, hotels, clubs, function centres and resorts

Entry Requirements

• Successful completion of Year 12 or mature age with industry experience. All applicants must submit a pre-selection form, attend an interview and successfully complete a numeracy, literacy and general knowledge test. Please contact the Tourism Department by telephoning (03) 5120 4572 for further information. Applicants must apply through VTAC for the Diploma of Tourism, or direct to the department for mature age entry.
• All applicants who are adding the course at Change of Preference must also telephone the Tourism Department in order to receive further information about submitting a pre-selection form and attending a selection interview. These additional interviews will be conducted in mid December and mid January.

How To Apply

Direct to Institute and VTAC

Assessment

A combination of competency based assessment including: activities, examinations, excursions and assignments.

Opportunities For Further Study

• Monash University - Bachelor of Business and Commerce
  On successful completion of the Diploma of Tourism, students are eligible for guaranteed credits into the Bachelor of Business and Commerce at Monash University - Gippsland Campus.
• All applications must be made through VTAC prior to the completion of the Diploma of Tourism. All applicants for the Bachelor of Business and Commerce must liaise with the Monash contact in the School of Business and Economics.

 

Course Structure

Unit Code	Unit Name
Core
SITTIND001A	Develop and update tourism industry knowledge
SITXADM003A	Write business documents
SITXHRM005A	Lead and manage people
SITXCOM001A	Work with colleagues and customers
SITCOM002A	Work in a socially diverse environment
SITXCOM003A	Deal with conflict situations
SITXHRM001A	Coach others in job skills
SITXMGT001A	Monitor work operations
SITXOHS004A	Implement and monitor work place health and safety practices
SITXCCS002A	Provide quality customer service
SITXCCS003A	Manage Quality Customer Service
SITXFIN003A	Interpret Financial Information
SITXFIN004A	Manage Finances Within a Budget
SITXFIN005A	Prepare and Monitor Budgets
SITXGLC001A	Develop and Update Legal Knowledge Required for Business Compliance
SITXMGT002A	Develop and Implement Operational Plans
SITXMGT006A	Establish and Conduct Business Relationships
SITXOHS003A	Identify Hazards, and Assess and Control Safety Risks
Electives
SITHFAB001A	Clean and tidy up bar areas
SITHFAB002A	Operate bar
SITHFAB003A	Serve food and beverage to customers
SITHFAB004A	Provide food and beverage service
SITHFAB005A	Provide table service of alcoholic beverages
SITHFAB021A	Provide and coordinate food and beverage service
SITXOHS002A	Follow workplace hygiene procedures
SITHIND001A	Develop and update hospitality industry knowledge
SITHFAB009A	Provide responsible service of alcohol
BSBCMN205A	Use business technology
BSBCMN213A	Produce simple word processing documents
SITTTSL002A	Access and interpret Product Information
SITXADM001A	Perform office procedures
SITTTSL003A	Source and provide international destination information and advice
SITTTSL004A	Source and provide Australian destination information and advice
SITTTSL066A	Prepare quotations
SITTSL010A	Control reservations or operations using a computerised system
SITTTSL009A	Process travel-related documentation
HLTFA301B	Apply first aid
SITTTSL012A	Construct domestic airfares
SITXINV001A	Receive and store stock
SITXINV002A	Control and order stock
SITHACS005A	Prepare rooms for guests
SITXHRM003A	Roster staff
SITTSL007A	Receive and process reservations
SITXMGT003A	Manage projects
SITXEV017A	Provide on site event management services
SITTGDE001A	Work as a guide
SITTGDE006A	Prepare and present tour commentaries or activities
SITTGDE008A	Research and share general information on Australian Indigenous Cutlure