Course Overview

Combining work with travel is a great way to see the world, and a career in the tourism industry is a good starting point.

This mid level course will give you the knowledge, skills and professional practices needed to get a job in the tourism industry. This course will prepare you for work as a travel agent, tour guide, consultant, attractions officer, tourism information officer, or as a stepping stone in to Event Managment areas.

Qualifications And Recognition

Upon successful completion of this course students will be eligible to receive the Certificate IV in Tourism.

Recognition of Prior Learning (RPL)

Many GippsTAFE courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.

Employment Prospects

• Customer Service
• Sales and Marketing
• Attraction Management
• Tourism Information Supervisory Officer
• Tour Guide
• Hotel Reception
• Tour Wholesaler
• Retail Travel Agent
• Event Management Personnel
  
• Senior Operations Coordinator
• Assistant Manager - Tour Operations
• Retail, Sales or Call Centre Supervisor

Online Requirements

Participants will need access to a computer and an internet connection for Computerise reservations Modules

Entry Requirements

• Successful completion of Year 12 or mature age with industry experience. All applicants must submit a pre-selection form, attend an interview and successfully complete a numeracy, literacy and general knowledge test. Please contact the Tourism Department by telephoning (03) 5120 4572 for further information. Applicants must apply through VTAC for the Certificate IV of Tourism, or direct to the department for mature age entry.
• All applicants who are adding the course at Change of Preference must also telephone the Tourism Department in order to receive further information about submitting a pre-selection form and attending a selection interview. These additional interviews will be conducted in mid December and mid January.

How To Apply

Direct to Institute

Course Structure

Unit Code	Unit Name
SITTIND001A	Develop and update tourism industry knowledge
SITXADM003A	Write business documents
SITXHRM005A	Lead and manage people
SITXCOM001A	Work with colleagues and customers
SITCOM002A	Work in a socially diverse environment
SITXCOM003A	Deal with conflict situations
SITXHRM001A	Coach others in job skills
BSBCMN205A	Use business technology
BSBCMN306A	Produce business documents
SITXADM001A	Perform office procedures
SITXHRM003A	Roster staff
SITXMGT003A	Manage projects
SITEXV017A	Provide on site event management services
SITTTSL003A	Source and provide international destination information and advice
SITTTSL004A	Source and provice Australian destination information and advice
SITTTSL066A	Prepare quotations
SITTSLO10A	Control reservations or operations using a computerised system
SITTTSL009A	Process travel-related documentation
SITTTSL012A	Construct domestic airfares
SITXMGT001A	Monitor work operations
SITXOHS004A	Implement and monitor Workplace Health, Safety and Security Practices
SITXFIN003	Interpret financial information
SITXCCS002A	Provide quality customer service
HLTFA301B	Apply first aid
SITXFIN001A	Process financial transactions